Refund & cancellation policy
This page states the cancellation and refund rules for PaaSbox subscriptions. It is part of the terms of service (German version: AGB, which is binding where the two differ). As of 2026-07-09.
Monthly plans
Section titled “Monthly plans”Cancel anytime, by self-service in the console or by email. The cluster runs to the end of the paid billing period and the subscription ends there. No partial refunds for the remainder of a started period — the discount versus the hourly plan is the trade for the period commitment. If you need hour-precision exit, use the hourly plan.
Annual plans
Section titled “Annual plans”Cancel to the end of the twelve-month term — no automatic refund. On request (support@paasbox.com), we refund early termination as:
refund = annual price paid − (months used, rounded up) × monthly price
The annual price equals ten monthly prices, so the refund reaches €0 from month ten. Months used are counted from the term start to the requested end date.
Hourly plans (pay-as-you-go)
Section titled “Hourly plans (pay-as-you-go)”There is no term to cancel: you pay for awake hours already metered (with the 4-hour minimum per active period), and stopping is as simple as hibernating (meter drops to €0) or deleting the cluster. Charges already incurred are not refunded.
Deleting a cluster mid-period
Section titled “Deleting a cluster mid-period”Deleting a cluster ends its subscription immediately. The remainder of the current billing period is forfeited; no partial refund. Your adopted servers are released back to your fleet — never deleted — and your application data in your own Hetzner project is untouched.
Signup credit
Section titled “Signup credit”The €5 signup credit is promotional, has no cash value, and is not paid out or refunded.
EU consumers: right of withdrawal
Section titled “EU consumers: right of withdrawal”Consumers residing in the EU have a statutory 14-day right of withdrawal. By expressly requesting immediate provisioning of a cluster, you consent to immediate performance and acknowledge that the right of withdrawal lapses once the service has begun. Outside the EU, PaaSbox is offered to businesses only.
How to request a refund
Section titled “How to request a refund”Email support@paasbox.com from an address associated with your team, naming the team and, if applicable, the cluster and invoice number. Refunds go back to the original payment method via Stripe.